Frequently Asked Questions
Q: How do I get the video image to start when I see a still image or a black screen?
A: Click on the right pointing triangle in the center of the image under the "ivideon" logo.
Q: How do I look at the video at past times?
A: Click in the blue bar below the image to go to the time shown where you click and review the recorded video. For folks posting times of activities, please use the time shown on the bar along with the date to refer to that activity. You can zoom in on the time line with the + and - buttons to the right of the date bar. You can click on the date bar to go to another day. When looking at a recording, you can click on "live" to get back to the live image. The clock time on the camera is not often correct as the clocks in these cameras do not keep good time.
Q: Why do I see spinning dots and/or an atom animation on a black background instead of the eagles?
A: These mean the camera is up and the image is loading to your computer. Try waiting a few minutes. If that doesn't work, then there may be bandwidth limitations on your end. (If this is the case, you could test this by trying again at non-peak traffic hours, or contact your internet service provider to ask about increasing your bandwidth/speed.)
Q: Why is the image wavering?
A: As the sun heats up the canyon, air currents rise and cause visual disturbances. (Recall from the "About" page that the camera and telescope are located over 1200 feet from the nest!) These effects are unavoidable during the day, but are greatly reduced or even absent by late afternoon. Consequently, it is our practice to turn up the image quality later in the day. (It is left at slightly lower resolution at morning and mid-day to save on bandwidth charges; the thermal effects are such that higher resolution does not confer much if any benefit at those times.)
Q: How do I get the video image to start when I see a still image or a black screen?
A: Click on the right pointing triangle in the center of the image under the "ivideon" logo.
Q: How do I look at the video at past times?
A: Click in the blue bar below the image to go to the time shown where you click and review the recorded video. For folks posting times of activities, please use the time shown on the bar along with the date to refer to that activity. You can zoom in on the time line with the + and - buttons to the right of the date bar. You can click on the date bar to go to another day. When looking at a recording, you can click on "live" to get back to the live image. The clock time on the camera is not often correct as the clocks in these cameras do not keep good time.
Q: Why do I see spinning dots and/or an atom animation on a black background instead of the eagles?
A: These mean the camera is up and the image is loading to your computer. Try waiting a few minutes. If that doesn't work, then there may be bandwidth limitations on your end. (If this is the case, you could test this by trying again at non-peak traffic hours, or contact your internet service provider to ask about increasing your bandwidth/speed.)
Q: Why is the image wavering?
A: As the sun heats up the canyon, air currents rise and cause visual disturbances. (Recall from the "About" page that the camera and telescope are located over 1200 feet from the nest!) These effects are unavoidable during the day, but are greatly reduced or even absent by late afternoon. Consequently, it is our practice to turn up the image quality later in the day. (It is left at slightly lower resolution at morning and mid-day to save on bandwidth charges; the thermal effects are such that higher resolution does not confer much if any benefit at those times.)
